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Welcome to the Infiware.com software store's Refund Rules. These rules outline what you can expect from the items you buy. They provide a transparent approach to refunds giving you a great platform experience and a "fair go".
As the creator and owner of the items on Infiware.com software store, we are responsible to you for items you purchase.
Here are the situations in which we expect buyers to request a refund on an item and related services you have purchased.
An item is "not as described" if it is materially different from the item description or preview so you should expect the description to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund.
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the vendor is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the vendor should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
If the product is advertised as it includes support and you are not provide that support then you will be entitled to a refund of your purchased support.
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the Infiware.com that item your purchase code in order for us to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following: